Terms of Service
Version: 2026-08-25 | In force from: 25 August 2026
Welcome to Refixo.lt. By accessing or using our website and services you agree to these Terms of Service. Please read them carefully.
If you do not agree with any part of these Terms, you may not use the platform.
Personal data. How we collect, use and protect your personal data, on what legal basis, and what rights you have is explained in a separate document — the Privacy Policy. It forms an integral part of these Terms. Where the two differ on the processing of personal data, the Privacy Policy prevails.
1. What the platform is
Refixo.lt is an online platform that helps customers (individuals and businesses looking for services) find providers (tradespeople, contractors, companies and specialists). We do not provide construction or renovation services ourselves and act solely as a digital intermediary between customer and provider.
2. Eligibility
To use Refixo.lt you must:
- be at least 18 years old;
- have the legal capacity to enter into a binding contract;
- use the platform in compliance with all applicable laws.
By using our services you confirm that you meet these criteria.
3. User accounts
a. Registration
Most features require an account. You must provide accurate, current and complete information, keep it up to date and safeguard your login credentials.
b. Account suspension
We reserve the right to suspend or terminate accounts, in particular where these Terms are breached or where behaviour harms other users.
4. User responsibilities
By using Refixo.lt you agree to:
- use the platform for lawful purposes only;
- refrain from misrepresentation or fraudulent activity;
- communicate professionally and respectfully;
- not impersonate others or create fake accounts;
- not post illegal, offensive or harmful content;
- not promote services or content that infringe intellectual property, privacy or other legal requirements.
5. Payments
a. Platform fees
Fees may apply to certain services on the platform. All applicable fees are disclosed before an order is confirmed.
b. Payment processing
Payments are processed securely through third-party providers. We do not store or process card details.
c. Refunds
Refunds depend on the circumstances of the individual case and are handled in line with applicable law.
6. Disputes between users
Refixo.lt is not a party to any contract between a customer and a provider. We may help put you in touch, but we are not obliged to mediate a dispute or enforce an agreement.
We encourage users to resolve disagreements amicably and respectfully.
7. Reviews
Users may leave reviews about completed work. By submitting a review you grant us a non-exclusive, royalty-free licence to display it on the platform.
We reserve the right to remove or edit reviews that:
- are abusive, defamatory or discriminatory;
- are not based on real experience;
- contain personal data, spam or unrelated content.
8. Intellectual property
All content on Refixo.lt — logos, graphics, text and software — belongs to the platform operator or its licensors and is protected by copyright and trade mark law.
You may not:
- copy, modify, distribute or reuse content without our written consent;
- use our branding without prior authorisation.
9. Third-party links and services
The platform may contain links to third-party websites or services. We are not responsible for their content, privacy policies or practices.
You use third-party services at your own risk and should review their terms.
10. Availability and updates
We aim for uninterrupted operation but do not guarantee that the platform will be free of interruption or error.
We may:
- change or discontinue individual features;
- apply updates and security patches;
- temporarily restrict access for maintenance.
We are not liable for downtime or data loss.
11. Limitation of liability
To the maximum extent permitted by law, Refixo.lt shall not be liable for:
- indirect, incidental or consequential damages;
- loss of data, revenue, profit or opportunity;
- disputes or losses arising from agreements between users.
Our total liability shall not exceed EUR 100 or the amount you paid us in the 6 months preceding the claim, whichever is greater.
12. Indemnification
You agree to indemnify Refixo.lt, its staff and partners against any claim, damage or expense arising from:
- your use or misuse of the platform;
- your breach of these Terms or of applicable law;
- your dealings or contracts with other users.
13. Termination
You may stop using the platform at any time. We reserve the right to:
- suspend or terminate an account without prior notice;
- restrict access for conduct that breaches these Terms or harms others.
On termination, all rights granted to you under these Terms cease immediately.
14. Governing law and jurisdiction
These Terms are governed by the law of the Republic of Lithuania.
Disputes fall under the jurisdiction of the courts of the Republic of Lithuania unless the law provides otherwise. Consumers may also contact the State Consumer Rights Protection Authority of Lithuania.
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email or by a notice on the site.
Continued use of the platform means you accept the changes.
16. Contact us
For questions about these Terms, write to:
- Refixo.lt support team
- Email: info@refixo.lt
- Website: refixo.lt
